Should your iBell service become unavailable for a cumulative period up to one hour in any one calendar month, Customer will receive a refund equivalent to one day of Customer’s pro-rated recurring monthly fee for that month. Customer will receive an additional refund of one day of the pro-rated recurring monthly fees for each additional hour, or portion thereof, of unavailability.
This Service Level Agreement does not cover outages due to scheduled or emergency network and / or facility maintenance, which will be broadcast to all customers in advance, and will not exceed 20 minutes per month.
In addition to the above performance guaranteed iBell will take all possible measures to ensure all Customer traffic reaches its destination in a timely fashion comparable and within reason to any other carrier in the area. These measures include the manipulation of routing tables so as to direct traffic to the internet using its best possible upstream link. |
